Experience Excellence Specialist

1 day ago


Saddar Town, Pakistan beBee Careers Full time
Customer Experience Manager Job Summary

We are looking for a highly skilled and experienced Customer Experience Manager to join our team. The successful candidate will be responsible for managing the customer experience across various touchpoints, including stores, the company's website, social media, and e-commerce platforms.

Main Responsibilities:
  1. Develop and implement CX strategies to enhance customer satisfaction.
  2. Conduct regular analysis of customer feedback and complaints.
  3. Collaborate with department heads and managers to drive CX initiatives.
  4. Lead the CX team to ensure exceptional customer service.
Qualifications:
  • Bachelor's degree in Business or a related field.
  • At least 5 years of experience in customer experience, with 2 years in a managerial role.
  • Excellent leadership, analytical, and communication skills.
Key Performance Indicators:
  • Improved customer satisfaction ratings.
  • Increased customer retention rates.
  • Enhanced customer experience across all touchpoints.


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