Assurance Operations Specialist

3 days ago


Rawalpindi Cantonment, Pakistan Voxnet Communications Full time
Quality Assurance Specialist Job Summary

As a Quality Assurance Specialist at Voxnet Communications, you will be responsible for evaluating the performance of sales and customer service representatives. This role requires strong analytical and communication skills, as well as the ability to work independently and make sound judgments.

Key Responsibilities:
  • Assess representative performance using call monitoring and audio recording tools.
  • Identify areas for improvement and develop strategies to address them.
  • Collaborate with team members to develop and implement effective quality control processes.
  • Provide regular feedback and coaching to representatives to improve their performance.

This position offers opportunities for growth and professional development within Voxnet Communications.



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