Operational Manager

3 days ago


Islamabad, Islamabad, Pakistan Pro Global Pvt. Ltd. Full time
Job Description:

We are seeking a highly skilled and experienced Operational Manager to lead our Collections Operations department, which focuses on negotiating and settling medical bills with US-based insurance companies.

As the successful candidate, you will be responsible for leading a team of professionals, ensuring smooth and efficient operations, and driving performance to meet client expectations. Your role will be key in developing and implementing strategies to optimize processes, improve efficiency, and maintain high levels of client satisfaction.

Key Responsibilities:

  • Lead, manage, and mentor a team of professionals within the Collections Operations department.
  • Oversee daily operations of negotiating and settling medical bills from US insurance companies.
  • Develop and implement strategic initiatives to improve operational efficiency, team performance, and client satisfaction.
  • Ensure compliance with industry regulations, client requirements, and organizational policies.
  • Monitor and evaluate team performance, providing regular feedback and support for ongoing development.
  • Identify process gaps and implement improvements to enhance quality and efficiency of collections.
  • Prepare and deliver regular reports on operational performance, including KPIs, team performance, and financial metrics.
  • Drive continuous training and development of staff to ensure they are equipped with skills and knowledge to perform at high level.
  • Stay informed on changes in healthcare insurance landscape, particularly regarding medical billing and collections.
Requirements:

Required Skills and Qualifications:

  • Bachelor's degree in Business Administration, Management, or related field (Master's degree preferred).
  • Minimum of 5+ years of experience in managerial or leadership role within BPO environment, ideally in healthcare collections or similar field.
  • Strong understanding of medical billing and collections processes, especially in context of US insurance companies.
  • Proven ability to manage and lead teams, ensuring high performance and productivity.
  • Excellent problem-solving skills, with ability to resolve complex issues and drive positive outcomes.
  • Strong communication and interpersonal skills, with ability to interact with clients and internal teams effectively.
  • Ability to work in fast-paced environment and manage multiple tasks and projects simultaneously.


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