IT Infrastructure Specialist
2 days ago
Job Overview
At Console - IT, we are seeking an experienced Technical Support Engineer to join our team. This is a fantastic opportunity for someone who enjoys troubleshooting complex technical issues and providing exceptional customer service.
Responsibilities
- Provide first-line support for technical issues related to hardware, network, software, databases, printers, and other peripherals.
- Collaborate with customers via phone, email, and chat to resolve their technical queries.
- Develop and deliver training sessions on how to use products and services.
- Maintain accurate records of IT activities and document any issues and solutions.
- Act as a liaison between internal teams and customers to facilitate effective communication.
- Escalate complex problems to senior engineers while handling low-level escalations independently.
- Liaise with vendors to ensure timely resolution of technical issues.
Requirements
- Bachelor's degree in Computer Science or a related field (Preferred)
- Minimum 1 year of experience in IT Support
- Strong knowledge of English language (Required)
- CCNA certification (Required)
What We Offer
- A dynamic work environment
- Ongoing training and development opportunities
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