
E-commerce Operations Manager
5 days ago
As an E-commerce Operations Manager, you will oversee and optimize international logistics and supply chain processes to ensure seamless cross-border e-commerce operations.
The role involves collaborating with key stakeholders, driving efficiency improvements, and enhancing the customer and seller experience.
Key responsibilities include:
- Operational Management
- Oversee end-to-end cross-border logistics, ensuring efficiency in international shipments and customer deliveries.
- Optimize operational workflows to enhance speed, cost-effectiveness, and service quality.
- Develop and enforce standard operating procedures (SOPs) to maintain high-quality operations.
- Logistics & Supply Chain Optimization
- Collaborate with international logistics providers to streamline shipping processes and reduce costs.
- Monitor and improve key performance indicators (KPIs), including delivery lead times and loss prevention.
- Drive continuous improvement projects to enhance productivity and scalability.
- Cross-Functional Collaboration
- Work closely with commercial teams, customer support, and seller support to resolve operational challenges.
- Partner with regional teams to implement best practices and align processes across markets.
- Coordinate with internal and external stakeholders to enhance operational efficiency.
- Compliance & Risk Management
- Ensure adherence to international trade regulations, customs requirements, and company policies.
- Identify and mitigate potential risks affecting cross-border operations.
- Strategic & Project Management
- Lead business transformation projects to improve the sustainability and scalability of cross-border logistics.
- Plan resources effectively, especially during peak periods and promotional campaigns.
- Implement data-driven strategies to enhance decision-making and operational excellence.
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