Operational Excellence Specialist

1 day ago

Gujranwala, Punjab, Pakistan beBee Careers Full time

Operational Excellence Specialist

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The primary role of this position is to oversee and manage the operational responsibilities of orders, ensuring timely processing and delivery to meet turnover goals. This involves establishing project timelines, monitoring project costs, quality, and delivery. The incumbent will be responsible for initiating and leading efforts to develop innovative solutions for complex business challenges.

The Operational Excellence Specialist plays a key role in understanding and fulfilling customer needs—both internal and external—by providing professional, helpful, high-quality service before, during, and after the customer's requirements are met. Key responsibilities include order processing, preparing delivery/shipping documents, invoicing, and project controlling.

Key Responsibilities:

  • Order processing, preparing delivery/shipping documents, invoicing, and project controlling.
  • Acting as the control point for document submissions and archiving related to each project.
  • Ensuring all orders are executed promptly to meet customer requirements, while controlling costs and delivery schedules.
  • Communicating clearly with customers regarding order changes, non-conformance, delivery issues, etc.
  • Assisting in planning monthly costs and revenue recognition.
  • Tracking project gross margins, managing change orders, and monitoring projects at risk of delay or cancellation.
  • Preparing monthly Project Status Review Reports for project meetings.
  • Counsels' business on risks related to customer terms and necessary approvals.
  • Preparing documents for letter of credit negotiations.
  • Providing customer service inquiries to internal and external customers.
  • Collaborating with cross-functional team members to facilitate decision-making for project delivery and prioritization.
  • Documenting, monitoring, and auditing internal controls.
  • Following up on payments for handled projects.

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