Lead Front Office Ambassador

4 days ago


Hyderabad City Taluka, Pakistan beBeeHospitality Full time
Customer Service Manager

Overview of the Role

As a Customer Service Manager, you will be responsible for ensuring exceptional customer satisfaction and delivering high-quality services to our guests. You will oversee daily front office operations, manage communication with staff and guests, and maintain a high level of service standards.

Key Responsibilities

  • Manage customer relationships and resolve any issues or concerns in a timely manner.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Supervise front office staff and provide guidance and training as needed.
  • Maintain accurate records and reports on customer interactions and feedback.

Requirements

  1. Proven experience in customer service management, preferably in the hospitality industry.
  2. Excellent communication and interpersonal skills.
  3. Ability to multitask and prioritize tasks effectively.
  4. Strong problem-solving and conflict resolution skills.
  5. Bachelor's degree in Hospitality Management or related field.

Benefits

This is a full-time role that offers a competitive salary and benefits package, including opportunities for professional growth and development. If you are passionate about delivering exceptional customer service and have a strong background in hospitality management, we encourage you to apply.



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