
Lead Front Office Ambassador
4 days ago
Overview of the Role
As a Customer Service Manager, you will be responsible for ensuring exceptional customer satisfaction and delivering high-quality services to our guests. You will oversee daily front office operations, manage communication with staff and guests, and maintain a high level of service standards.
Key Responsibilities
- Manage customer relationships and resolve any issues or concerns in a timely manner.
- Develop and implement strategies to improve customer satisfaction and loyalty.
- Supervise front office staff and provide guidance and training as needed.
- Maintain accurate records and reports on customer interactions and feedback.
Requirements
- Proven experience in customer service management, preferably in the hospitality industry.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize tasks effectively.
- Strong problem-solving and conflict resolution skills.
- Bachelor's degree in Hospitality Management or related field.
Benefits
This is a full-time role that offers a competitive salary and benefits package, including opportunities for professional growth and development. If you are passionate about delivering exceptional customer service and have a strong background in hospitality management, we encourage you to apply.
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