Leadership Opportunities
11 hours ago
As a Team Lead in the Contact Center at Abacus Outsourcing, you will be responsible for leading and managing a team of customer service representatives to ensure exceptional service delivery. This role involves overseeing daily operations, monitoring performance metrics, and fostering a positive and collaborative team environment.
Key Responsibilities:
- Team Management:
Lead, coach, and mentor a team of customer service representatives.
Conduct regular team meetings to communicate goals, updates, and best practices.
Provide ongoing feedback, performance evaluations, and support professional development. - Operational Excellence:
Ensure the team meets or exceeds service level agreements (SLAs) and key performance indicators (KPIs).
Monitor and analyze team performance, identifying areas for improvement and implementing corrective actions.
Collaborate with other departments to address escalated customer issues and resolve them promptly. - Training and Development:
Coordinate and deliver training programs for new and existing team members.
Keep the team informed about product updates, service protocols, and industry best practices.
Foster a culture of continuous learning and skill development within the team. - Quality Assurance:
Implement and maintain quality assurance processes to ensure consistency in service delivery.
Conduct regular quality assessments and provide constructive feedback to team members.
Identify trends in customer inquiries and work with the team to address root causes. - Communication:
Serve as a liaison between the team and upper management, conveying important updates and concerns.
Foster open communication within the team, encouraging collaboration and idea sharing.
Handle customer escalations professionally and with a focus on issue resolution.
Job Specification:
Requirements:
- Bachelor's degree in Business, Communication, or a related field.
- Proven experience in a contact center environment, with at least 1.5 years in a leadership role.
- Strong leadership, coaching, and interpersonal skills.
- Excellent communication skills, both written and verbal.
- Ability to analyze data and make data-driven decisions.
- Knowledge of contact center technologies and customer relationship management (CRM) systems.
- Strong problem-solving skills and the ability to handle high-pressure situations.
Benefits:
- Competitive salary
- Health and wellness programs
- Professional development opportunities
- Team-building events
Job Rewards and Benefits: Health Insurance, Incentive Bonus, Leaves, Provident Fund
-
Accounting Leadership Opportunity
5 days ago
Lahore, Punjab, Pakistan Accounts Automated Full timeAbout Us:We are a leading accounting firm based in Sydney, Australia, providing comprehensive bookkeeping, accounting, tax, and advisory services to a diverse clientele ranging from small businesses to large corporations.Job Overview:This is an exciting opportunity to join our dynamic team as an Accounting Leadership Opportunity. As a key member of our team,...
-
Leadership Opportunity for Deputy Director
19 hours ago
Lahore, Punjab, Pakistan Job Portal - dinCloud Pakistan Full timeAbout the CompanyJob Portal - dinCloud Pakistan is a leading job portal that provides opportunities for professionals to grow their careers. We are committed to providing high-quality services to our clients and candidates. Our mission is to connect professionals with top employers and help them achieve their career goals.Job Description:The Deputy Director...
-
Leadership Opportunity in Production
2 days ago
Lahore, Punjab, Pakistan Nice Chain Pvt Ltd Full time**Manufacturing Operations Leader**Nice Chain Pvt Ltd is seeking a highly skilled and experienced Production Supervisor to lead our manufacturing operations.The ideal candidate will have a strong background in production supervision and excellent leadership skills.They will be responsible for managing daily operations, coaching employees, and ensuring the...
-
Production Assistant Leadership Opportunity
2 days ago
Lahore, Punjab, Pakistan Management & Business Excellence Consultancy Full timeJob Title: Assistant Production ManagerLocation: Lahore (Punjab)Industry: FMCGJob Type: Full-timeAbout Us:Management & Business Excellence Consultancy is a leading consultancy firm providing expert advice to various industries. We are committed to delivering exceptional results and exceeding client expectations.Job Description:Assistant Manager -...
-
Sales Leadership Opportunity
2 days ago
Lahore, Punjab, Pakistan Highly Keen Full timeWhy Join Us?At Highly Keen, we offer a dynamic and challenging work environment that allows our employees to grow and develop their careers.We are committed to providing our employees with the necessary tools, training, and support to succeed in their roles.Job Requirements:Relevant experience in sales engineering or management, preferably in the Engineering...
-
Design Leadership Opportunity
19 hours ago
Lahore, Punjab, Pakistan Advance Amazon Agency Full timeJob DescriptionAs a Graphic Design Manager at Advance Amazon Agency, you will lead and mentor a team of graphic designers, fostering a collaborative and creative environment.
-
Leadership Assistance Manager
4 days ago
Lahore, Punjab, Pakistan Game District Full timeWe are seeking a Leadership Assistance Manager to provide strategic support to our senior leadership team. This is a unique opportunity to work in a dynamic environment and contribute to the success of Game District.Key Responsibilities:Provide strategic support to senior leaders, including developing and implementing business plans and initiatives.Develop...
-
Executive Leadership Position
2 days ago
Lahore, Punjab, Pakistan Komkonsult Full timeKey QualificationsTo be considered for this role, you will need:A degree in Business Administration or a related field.At least 5 years of experience in a leadership role within a fast-paced service industry.Proven track record of delivering results-driven leadership and strategic decision-making.Strong understanding of operational management principles and...
-
Store Leadership Executive
2 days ago
Lahore, Punjab, Pakistan Highly Keen Full timeJob Opportunity: Store Leadership ExecutiveWe are looking for a skilled Store Leader to join our team at Highly Keen in Pakistan.Key responsibilities include:Leading the retail operations team to achieve business objectives.Managing visual merchandising and store displays to enhance customer experiences.Developing and implementing effective store operations...
-
IT Infrastructure Leadership Position
5 days ago
Lahore, Punjab, Pakistan Tameer Microfinance Bank Full timeIT Leadership OpportunityTameer Microfinance Bank is seeking a seasoned IT professional to join our leadership team as a Regional IT Director. As a key member of our IT organization, you will be responsible for driving IT strategy, leading cross-functional teams, and ensuring the delivery of high-quality IT services.Key responsibilities include:Developing...
-
Accounting Leadership Role
1 day ago
Lahore, Punjab, Pakistan Avanceon MEA Full timeAbout the JobThis Accounting Leadership Role requires a highly skilled and experienced finance professional to lead our financial operations team. The ideal candidate will have a strong background in financial accounting, reporting, and compliance, with excellent leadership and communication skills.ResponsibilitiesFinancial Planning and Analysis: Develop and...
-
Outlet Store Leadership Role
2 days ago
Lahore, Punjab, Pakistan Diner's Full timeLeadership OpportunityAs an Outlet Manager at Diner's, you will have the opportunity to lead a team of experienced professionals and contribute to the success of our Fashion Outlets.ResponsibilitiesYour key responsibilities will include:Developing and implementing sales strategies to achieve business objectives.Recruiting, training, and mentoring staff to...
-
Women in Sales Leadership
5 days ago
Lahore, Punjab, Pakistan Caas Building Solutions Full timeSales Director RoleCaas Building Solutions is looking for a skilled Sales Director to join our team. The ideal candidate will have experience in real estate sales and leadership, as well as a proven track record of driving sales growth.Key ResponsibilitiesDevelop and implement effective sales strategies to drive sales and increase market share.Lead, manage,...
-
Sales Leadership Position
4 days ago
Lahore, Punjab, Pakistan AR Human Connections Full timeJob SummaryAR Human Connections is seeking a highly skilled Sales Leadership Position to join our team.This role involves leading our sales efforts and driving revenue growth within the insurance and health sector.Responsibilities:Develop and implement sales strategies to drive revenue growth and meet business targets.Identify and cultivate new business...
-
Quality Assurance Leadership Role
2 days ago
Lahore, Punjab, Pakistan CSH Pharma Group Full timeJob OverviewCreative problem-solving skills are required for this leadership role in our quality assurance department. The successful candidate will lead and control the daily activities to ensure proper implementation of international standards, such as cGMP's and ISO 9001.Key ResponsibilitiesApprove active documents impacting product quality.Ensure...
-
Store Leadership Professional
5 days ago
Lahore, Punjab, Pakistan Khalifa Bakers Full timeJob TitleStore Manager"Are you looking for a challenging and rewarding career opportunity? Look no further than Khalifa Bakers! As a Store Manager, you will be responsible for leading a team of sales professionals and ensuring that our stores are operating at their best."Job ResponsibilitiesOversight of daily store operationsManagement of sales staffEnsuring...
-
Senior IT Leadership Role
5 days ago
Lahore, Punjab, Pakistan ZPro Solutions Inc. Full timeRole SummaryZPro Solutions Inc. seeks a highly skilled IT professional to fill this senior leadership role. The ideal candidate will have a strong understanding of industry trends and emerging technologies, excellent communication, problem-solving, and analytical skills. This role offers a unique opportunity to drive innovation within the organization and...
-
Production Leadership Role
2 days ago
Lahore, Punjab, Pakistan Nice Chain Pvt Ltd Full time**Job Overview**Nice Chain Pvt Ltd is seeking a skilled and experienced Production Supervisor to oversee daily operations and drive efficiency.The successful candidate will lead a team of employees, assign responsibilities, and prepare schedules to ensure smooth production.They will be responsible for coaching employees, enforcing safety guidelines, and...
-
Supply Chain Leadership Role
2 days ago
Lahore, Punjab, Pakistan SKP Group Full timeSupply Chain Leadership OpportunityThis leadership position is designed to propel the organization's procurement vision forward. The successful candidate will oversee procurement functions, drive strategic partnerships, and ensure the highest level of documentation quality.Key Responsibilities:Drive the development and implementation of procurement...
-
Higher Education Leadership Role
19 hours ago
Lahore, Punjab, Pakistan Lahore University of Management Sciences Full timeJob Title: Higher Education Leadership RoleAbout the PositionWe are seeking a seasoned professional to fill the Higher Education Leadership Role at Lahore University of Management Sciences. This position offers an exciting opportunity to shape the future of higher education and contribute to the growth and development of our students.The ideal candidate will...