
Customer Support and Compliance Manager
10 hours ago
We are seeking an experienced Customer Support and Compliance Manager to join our team. As a key member of our global operations, you will play a critical role in driving customer service excellence, ensuring compliance with regulations, and enhancing operational efficiency across multiple e-commerce platforms.
This is a challenging opportunity for a seasoned professional who can lead initiatives that enhance service quality, collaborate with cross-functional teams, and maintain compliance with international regulations.
- Key Responsibilities:
- Optimize customer support operations across Shopify, Amazon, and other online retail platforms.
- Develop scalable customer support strategies to enhance user experience and retention.
- Ensure support teams meet service-level agreements (SLAs), key performance indicators (KPIs), and platform-specific guidelines.
- Monitor and analyze customer feedback to implement support solutions that improve response times and efficiency.
- Collaborate with supply chain and product teams to ensure customer concerns are addressed promptly.
- In-depth knowledge of CRM platforms and e-commerce operations.
Requirements:
- Bachelor's or Master's degree in Business, Law, Marketing, or a related field.
- Proven experience in customer support and compliance management within a global e-commerce business.
- Strong working knowledge of Shopify, Amazon, and other online retail marketplaces.
- Experience managing large, global customer support teams.
- In-depth understanding of e-commerce compliance requirements, platform policies, and international regulations.
- Fluency in oral and written English.
Benefits:
- Fuel Allowance
- Medical Insurance
- Free Lunch Facility
- GYM Passport
- Participatory Fund
- Market Competitive Salary
- Paid Time off
- Group Life Insurance
- Gratuity
- Maternity Leaves
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