Operations Support Specialist

6 days ago


Islamabad, Islamabad, Pakistan UNAVAILABLE Full time
About the Job

This is a critical role within our Operations department, where you will provide timely solutions to technical problems and claim resolutions for customers. The successful candidate will possess excellent communication skills, a background in IT, and proficiency in MS Office.

Key Responsibilities
  • Provide support to customers throughout the claim filing process, including claim approval and denial
  • Maintain high service standards by interacting with customers in a friendly and efficient manner
  • Deliver exceptional customer experiences as measured against performance objectives
  • Respond promptly to customers' inquiries
  • Evaluate customer products and provide accurate resolutions
  • Presentation of complex technical concepts in simple terms to facilitate troubleshooting guidance
  • Stay up-to-date by researching similar product symptoms to offer accurate solutions
Required Skills and Qualifications
  • O-Levels/Intermediate or higher education
  • Excellent English communication skills, both written and verbal
  • American or neutral accent
  • Proficiency in MS Office, particularly MS Excel and MS Word


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