Relationship Manager

5 days ago


Lahore, Punjab, Pakistan Prime System Solutions Full time

We are seeking a Relationship Manager to join our team at Prime System Solutions. As the primary point of contact for our MSP clients, you will be responsible for ensuring their satisfaction and helping them achieve their business goals through our services.

About the Role
  • Build and maintain strong, long-term relationships with our MSP clients, understanding their business needs and providing tailored solutions.
  • Act as the primary point of contact for customers, ensuring seamless service delivery and resolving any issues promptly.

You will work closely with internal teams to ensure efficient service delivery and identify opportunities for upselling or expanding services based on client needs. Your excellent verbal and written communication skills, combined with your strong understanding of MSP business models, will enable you to build trust with our clients and deliver exceptional customer service.

We are looking for a proactive and self-motivated individual who can work independently and collaboratively as part of a team. If you have proven experience in a customer-facing role, preferably within the IT or tech sector, we would like to hear from you.

Requirements:
  • Proven experience (3+ years) in a customer success, account management, or related role, preferably within the IT or tech sector.
  • Excellent verbal and written English communication skills.
  • Strong understanding of MSP business models, IT services, or related technologies.
  • Ability to build strong client relationships and deliver exceptional customer service.


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