Sales Operations Coordinator

6 hours ago


Lahore, Punjab, Pakistan TUV Austria Bureau of Inspection & Certification (Pvt.) Ltd. Full time

Company Overview

TUV Austria Bureau of Inspection & Certification (Pvt.) Ltd is a leading certification and inspection company with a global presence. Our focus is on providing independent third-party registration and certification services against various international ISO standards.

We are a market leader in Pakistan with a strong client base that includes blue-chip companies. Quality and health, safety, and environment (HSE) are paramount factors in our business operations.

Job Description

This is a full-time on-site role for a Sales Operations Coordinator located in Lahore. The Sales Operations Coordinator will be responsible for day-to-day tasks related to sales operations, customer service, and ensuring smooth sales processes.

Sales Coordination and Management

  • Coordinate and manage sales activities to ensure timely and accurate order processing.
  • Act as a liaison between the sales team and clients, providing exceptional customer service.

Support to Country Sales Manager (CSM)

  • Assist the Country Sales Manager (CSM) in preparing contracts, proposals, and presentations.
  • Handle follow-ups on proposals prepared by the CSM and coordinate with clients accordingly.
  • Support the CSM in bidding processes and complete all tasks assigned by them.

Record Maintenance and Reporting

  • Maintain records of sales transactions, customer inquiries, and follow-ups in the CRM system.
  • Prepare sales presentations, reports, and proposals as required.
  • Monitor sales performance metrics and generate weekly and monthly reports for management.

Client Queries and Communication

  • Handle queries from clients regarding certification services and processes.
  • Ensure timely communication and collaboration with cross-functional teams to meet client expectations.

Administrative and Documentation Support

  • Support the sales team by managing schedules, meetings, and documentation.
  • Maintain proper documentation of contracts, bids, and presentations to ensure seamless access.

Qualifications

  • Proven skills in sales coordination and sales operations.
  • Exceptional communication and interpersonal skills to interact effectively with clients and team members.
  • Strong presentation skills for preparing and delivering impactful sales materials.
  • A proactive approach to problem-solving with a customer-centric mindset.
  • Proficiency in MS Office (Word, Excel, PowerPoint) and CRM systems.
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
  • Experience in the certification or inspection industry is a plus.
  • Bachelor's degree in business administration, marketing, or a related field.

Additional Competencies

  • Strong organizational and time-management skills.
  • Ability to work independently and collaboratively within a team.
  • A results-driven mindset with a focus on achieving and exceeding targets.


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