Communication Liaison

1 day ago


Lahore, Punjab, Pakistan beBee Careers Full time

Job Summary:

We are seeking an experienced and skilled professional to join our team as a Customer Service Coordinator. The successful candidate will be responsible for delivering exceptional customer service, building strong relationships with clients and chauffeurs, and ensuring seamless services through effective communication and problem-solving skills.

Key Responsibilities:

  • Liaising with clients and chauffeurs to address their needs and concerns.
  • Handling live calls, account setup, corporate account setup, making reservations, and executing email marketing campaigns.
  • Building relationships through regular communication and resolving queries promptly.
  • Identifying and resolving urgent needs arising from new requests or unexpected scenarios.
  • Maintaining a positive attitude and meeting productivity goals while ensuring customer satisfaction.
  • Following up on customer issues until resolution is achieved and providing actionable feedback.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and manage multiple tasks simultaneously.
  • Strong problem-solving and analytical skills.
  • Proficiency in using technology to enhance customer experience.


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