
Technical Support Specialist
8 hours ago
We are seeking a highly skilled and detail-oriented Technical Support Specialist to deliver top-notch technical support for our asset management software.
This role involves resolving customer inquiries, diagnosing technical issues, and ensuring high levels of customer satisfaction through email, chat, and phone interactions in a fast-paced environment.
The ideal candidate is proactive and skilled in providing efficient support with strong verbal and written communication skills.
Key Responsibilities- Respond promptly and professionally to customer inquiries via email, chat, and phone.
- Diagnose and resolve technical issues, ensuring swift resolution and customer satisfaction.
- Escalate complex technical issues to the appropriate teams with complete and accurate information.
- Identify and report customers at risk of churn to the relevant stakeholders.
- Contribute to initiatives aimed at improving customer experience and support processes.
- Develop technical competence for all products.
- Assist sales team in product demos, and create expansion opportunities.
- Bachelor's degree required.
- Minimum 1 year of experience in a technical support role with direct customer interaction.
- Strong ability to troubleshoot and resolve software-related technical issues.
- Experience in SaaS or cloud-based software support.
- Familiarity with CRM or ticketing systems.
- Opportunity to develop expertise in technical support and customer service.
- Work in a collaborative, remote-friendly environment with flexibility.
- Gaining experience supporting innovative software solutions used by industry leaders.
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