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Digital Governance Expert
3 weeks ago
As a Senior Manager Governance, you will lead the implementation of a robust governance framework across our digital banking platform. This will ensure that we provide fair treatment to customers, proactively manage conduct risk, and deliver superior digital customer experiences.
Key Responsibilities:- Develop and maintain a Conduct Risk & Governance Framework aligned with global best practices and regulatory guidelines.
- Lead the Fair Treatment of Customers program to ensure customer-centric practices across all products and services.
- Monitor conduct risk indicators, complaints trends, and customer feedback to identify areas for improvement.
- Collaborate with Compliance, Risk, Product, and Legal teams to ensure governance policies are embedded and effectively executed.
- Drive digital customer experience governance to ensure seamless, compliant, and customer-expected app journeys and platform performances.
- Strong analytical and problem-solving abilities.
- Excellent stakeholder management and influencing skills.
- Ability to interpret customer insights into actionable governance strategies.
- Effective communication and reporting skills for senior management and regulators.
Mid-Senior level
Full-time
