
Ecommerce Operations Specialist
5 days ago
Rozzana Ecommerce Private Limited is seeking a highly skilled Ecommerce Executive to join our team. As an Ecommerce Executive, you will be responsible for managing customer interactions, resolving issues, and driving sales growth.
Job OverviewThe successful candidate will have excellent communication skills, be able to work in a fast-paced environment, and have a strong understanding of ecommerce platforms.
We are looking for someone who is passionate about delivering exceptional customer service, has experience with data entry, and can coordinate with suppliers effectively.
This is a full-time position that requires the ability to work Monday to Saturday (10 AM to 6 PM).
Key Responsibilities- Contact customers via email, phone, or SMS to confirm orders and resolve any issues
- Respond to customer inquiries and complaints on WhatsApp, calls, and SMS in a timely manner
- Resolve out-of-stock order issues by communicating with suppliers
- Collaborate with suppliers to source products and manage stock levels
- Perform data entry tasks accurately and efficiently
- Familiarity with ecommerce platforms, preferably Shopify
- Basic knowledge of spreadsheets, such as Google Sheets or MS Excel
- Excellent customer service skills, including greeting, responding, and handling customer queries and complaints
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Ecommerce Operations Manager
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