
Bilingual Communication Expert
3 days ago
Skillful Bilingual Support Representative Wanted
We need someone who can communicate effectively in both English and French to join our dynamic team. The ideal candidate will have strong problem-solving skills and excellent communication abilities.
The role involves providing timely assistance to customers through various channels, including phone, email, and live chat. We offer flexible work arrangements to suit different preferences, allowing you to choose between working onsite, remotely, or a mix of both.
Main Responsibilities:
- Address customer inquiries, complaints, and technical support requests efficiently.
- Analyze problems and provide solutions in a timely manner.
- Utilize CRM software to document interactions.
- Team up with colleagues to resolve intricate customer cases.
What we're looking for:
- Native-level proficiency in English and French.
- A minimum of one year's experience in customer-facing roles (though not necessary for entry-level candidates).
- Patience and resilience when dealing with challenging situations.
- Familiarity with CRM systems and the ability to learn new technologies quickly.
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