Client Data Services Team Lead

24 hours ago


Peshawar City Tehsil, Pakistan Afiniti Full time
About Afiniti

Afiniti is a leading provider of artificial intelligence technology that elevates the customer experience by making moments of human connection more valuable.

Our mission is rooted in a simple yet powerful idea: understanding patterns of human behavior enables us to predict how people will interact and create meaningful connections.

We revolutionize the contact center industry by pairing customers with the most compatible contact center agents. This enhances the entire customer journey, resulting in exceptional experiences and improved outcomes for all parties involved.

Our transformative technology has generated billions of dollars in incremental value for our esteemed clients, including Fortune 500 companies across diverse industries such as financial services, telecommunications, travel, and hospitality.

About The Role

You will be a key member of the regions Client Data Services team, working closely with the Director and supporting data team to drive business objectives.

This role involves rolling up your sleeves to solve complex business questions through data analysis, ensuring all tasks and responsibilities are tracked across accounts.

Key Responsibilities
  1. Support the Director and CDS team to deliver on business and CDS goals.
  2. Liaise with internal and client stakeholders to communicate data requirements and secure relevant data assets.
  3. Drive successful completion of reporting, data/client scoping, and analytic deliverables.
  4. Evaluate the quality and reliability of client-provided data, ensuring it contains analytics and modelling capabilities.
  5. Provide performance reporting on client accounts and manage requests for performance results.
  6. Fulfill requests for analytics and performance queries from internal and external clients.
  7. Ensure accurate and timely invoicing for client accounts.
  8. Conduct analysis and reporting in support of financial objectives and targets on client accounts.
  9. Reconcile data (internally and with the client) and collaborate with internal teams.
  10. Pursue new business opportunities by seeking new data access in collaboration with client and internal teams.
  11. Develop documentation for data joining procedures and ensure client agreement.
  12. Maintain data integrity through review of historical data.
  13. Verify that AI team performance metrics meet client expectations and assess data completeness and usability.
  14. Create data validation reports for client review.
  15. Present findings and insights to clients via web sessions.
  16. Prepare clear and concise documents summarizing analyses and recommendations.

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