Ecommerce Experience Strategist

7 days ago

Karachi, Sindh, Pakistan beBee Careers Full time

About the Role

We are seeking a seasoned Seller Experience Manager to lead and define the strategy for seller experience, satisfaction, and retention on our platform.

This role will drive initiatives across the full seller journey, from onboarding to post-purchase support, ensuring that every interaction with the platform enhances the seller experience.

The ideal candidate will have a strong background in e-commerce, a deep understanding of seller pain points, and a proven track record of leading cross-functional teams to create impactful experiences.

  • Main Responsibilities
  • Define and lead the strategy to enhance seller experience, focusing on improving seller satisfaction, retention, and overall performance across all touchpoints.
  • Oversee the development of seller journey maps and identify key opportunities to improve seller onboarding, training, support, and engagement.
  • Collaborate with cross-functional teams (including product, marketing, operations, customer support, and commercial) to ensure the successful implementation of initiatives aimed at improving seller experience.

Project Management & Execution:

Lead end-to-end seller-centric projects, ensuring they align with company goals and are executed in a timely and efficient manner.

Key Qualifications & Skills

We are looking for a candidate with a Bachelor's/Master's degree in Business Administration, Marketing, or a related field.

The ideal candidate should have 4+ years of experience in e-commerce, operations, or customer experience management, with at least 2 years in a leadership or managerial role.

  • Mandatory Skills:
  • A strong project management background, including experience leading cross-functional teams and managing complex initiatives.
  • A proven track record in developing and executing successful seller engagement and retention strategies.
  • Excellent communication, presentation, and stakeholder management skills.
  • Data-driven approach with the ability to analyze key metrics and report actionable insights.

What We Offer

We offer a dynamic work environment, rigorous training, and exposure in team management, leadership, business analytics, and operations.

Our employees enjoy a competitive salary and incentive package, as well as opportunities for professional growth and development.

Seniority Level

This position is open to experienced professionals seeking a new challenge.

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