Travel Planner

Job Description

The role of the Travel and Tours Coordinator involves planning, organizing, and managing travel arrangements and tour packages for clients. This entails coordinating logistics, providing exceptional customer service, and ensuring a smooth and enjoyable experience for travelers.

Responsibilities

1. Travel Planning and Coordination

• Design and customize travel itineraries based on client preferences and budget.
• Book transportation, accommodations, and other travel services.
• Manage travel documentation, including visas and insurance.

Client Relations

Communicate with clients to understand their travel needs and preferences.

Provide advice on destinations, culture, and travel regulations.

Address and resolve customer complaints or issues during the trip.

Supplier and Partner Management

Build and maintain relationships with airlines, hotels, tour operators, and other service providers.

Negotiate contracts and secure the best rates and deals.

Ensure timely payments and accurate record-keeping.

Logistics and Operations

Coordinate transportation, transfers, and guided tours.

Handle last-minute changes and emergencies.

Monitor travel schedules and ensure adherence to itineraries.

Marketing and Sales Support

Promote tour packages and travel deals through various channels.

Assist in developing marketing strategies and promotional materials.

Conduct market research to identify new travel trends and customer preferences.

Administrative Duties

Maintain client records and travel documentation.

Process payments, refunds, and invoicing.

Prepare travel reports and expense summaries.