Sales and Customer Experience Associate

1 day ago


Karachi, Sindh, Pakistan beBee Careers Full time

Job Description

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  • Welcome, guide, and manage walk-in customers from the floor greeting, developing a basic understanding of CRM systems and all linked portals.
  • Handle customer queries at the experience center, enhancing their experience by providing exceptional services.
  • Maintain the highest quality standards for customer facilitation, managing product upselling from the experience center.
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Main Responsibilities

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  • Initiate improvements to customer experience, minimizing average wait and service times.
  • Take ownership to ensure timely resolution of customer complaints.
  • Focus on customer retention and churn management, coordinating and following up with multiple stakeholders for issue resolution.
  • Ensure achievement of assigned monthly KPIs related to adherence, service, and sales.
  • Remain updated on current policies, procedures, promotions, products, and value-added services offered.
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Requirements

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  • Excellent communication and interpersonal skills, stakeholder management, and effective communication.
  • Good sales and service expertise, proficiency in Microsoft Office, and knowledge of telecom products.
  • Adept at stakeholder management, knowledgeable about customer management systems.
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What We Offer

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  • Be part of a dynamic team that values truthfulness, entrepreneurial spirit, innovation, professional and interpersonal collaboration, and customer obsession.
  • Enjoy a vibrant lifestyle and ongoing learning and development opportunities.
  • Empower more people with the tools to thrive in a digital economy.
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