Team Management Specialist

3 days ago


Islamabad, Islamabad, Pakistan Reactivespace Technologies Full time
About the Position

The Team Management Specialist will be responsible for leading a team of call center representatives and ensuring that our customers receive exceptional service. The successful candidate will have a proven track record in a customer-facing role and excellent leadership skills.

The ideal candidate will have experience in a call center environment and be able to demonstrate strong communication and interpersonal skills. They will also be proficient in call center software and tools and have the ability to work in a fast-paced environment.

Responsibilities:
  • Manage a team of call center representatives
  • Develop and implement process improvements
  • Collaborate with other departments to enhance customer satisfaction
  • Analyze and report customer feedback

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