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Technical Sales Representative
7 hours ago
About Expertflow LLC
Expertflow develops innovative Cloud Contact Center Software, empowering businesses to deliver exceptional customer experiences across multiple channels. With a presence in key regions worldwide, our team is dedicated to helping companies excel in their customer service endeavors.
Job Description:- We are seeking a skilled Technical Sales Representative to showcase our product's capabilities to prospective customers through engaging live demos, webinars, and technical workshops.
- As a representative of our company, you will be responsible for responding to customer inquiries via email and chat channels, preparing quotes, and following up on leads with customers and partners.
- You will work closely with internal teams to coordinate post-production change requests and product feature requests.
- Additionally, you will exchange information with product management and marketing about our products, technologies, and services, contributing valuable insights to further develop our solutions.
- In this role, you will also support the creation of technical documentation to ensure our product knowledge remains up-to-date.
- Your expertise will help us understand competitor offerings and provide input to the sales team on product positioning and differentiation.
- A Bachelor's Degree in Computer Science, Software Engineering, IT, or a related field is required.
- At least 2 years of experience in the Contact Center industry, preferably in pre-sales or Requirements Engineering, is ideal.
- Knowledge of networks, contact center technologies, and call flows is essential.
- Experience in analyzing requirements, proposal preparation, responding to RFPs/demos, and conducting POCs is highly valued.
- Excellent communication (English written and verbal) & presentation skills are crucial.
- Flexibility and the ability to prioritize and handle multiple work assignments simultaneously are necessary.
- Proficiency in MS Office (MS Word, Excel, Project, Visio, and PPT) is required.
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