Technical Sales Representative

7 hours ago


Lahore, Punjab, Pakistan Expertflow LLC Full time

About Expertflow LLC

Expertflow develops innovative Cloud Contact Center Software, empowering businesses to deliver exceptional customer experiences across multiple channels. With a presence in key regions worldwide, our team is dedicated to helping companies excel in their customer service endeavors.

Job Description:
  • We are seeking a skilled Technical Sales Representative to showcase our product's capabilities to prospective customers through engaging live demos, webinars, and technical workshops.
  • As a representative of our company, you will be responsible for responding to customer inquiries via email and chat channels, preparing quotes, and following up on leads with customers and partners.
  • You will work closely with internal teams to coordinate post-production change requests and product feature requests.
  • Additionally, you will exchange information with product management and marketing about our products, technologies, and services, contributing valuable insights to further develop our solutions.
  • In this role, you will also support the creation of technical documentation to ensure our product knowledge remains up-to-date.
  • Your expertise will help us understand competitor offerings and provide input to the sales team on product positioning and differentiation.
Requirements:
  • A Bachelor's Degree in Computer Science, Software Engineering, IT, or a related field is required.
  • At least 2 years of experience in the Contact Center industry, preferably in pre-sales or Requirements Engineering, is ideal.
  • Knowledge of networks, contact center technologies, and call flows is essential.
  • Experience in analyzing requirements, proposal preparation, responding to RFPs/demos, and conducting POCs is highly valued.
  • Excellent communication (English written and verbal) & presentation skills are crucial.
  • Flexibility and the ability to prioritize and handle multiple work assignments simultaneously are necessary.
  • Proficiency in MS Office (MS Word, Excel, Project, Visio, and PPT) is required.


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