
Customer Experience Representative
22 hours ago
About the Role
As a Customer Service Officer, you will be responsible for providing exceptional customer experience to internal and external clients. This role requires effective communication skills, problem-solving abilities, and a customer-focused attitude.
Key Responsibilities
- Deliver excellent customer service through phone, chat, and email interactions.
- Understand customers' banking needs and provide solutions accordingly.
- Maintain high-quality standards by resolving issues promptly and efficiently.
- Conduct root cause analysis and implement process improvements when needed.
Requirements
- University graduate with a finance, banking, or math background.
- 1-3 years of experience in customer-facing roles.
- Strong communication skills in English and Urdu/Hindi.
- Excellent listening and interpersonal skills.
Benefits and Opportunities
This role offers opportunities for growth and development, along with a chance to work in a dynamic environment. If you are a customer-centric individual with excellent communication skills, we encourage you to apply.
Additional Details
- Full-time employment.
- Customer Service job function.
- Banking industry.
- Associate-level seniority.
The ideal candidate will possess strong analytical skills, excellent problem-solving abilities, and a customer-focused mindset. If you are a team player who is passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity.
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