Customer Experience Representative

22 hours ago


Karachi, Sindh, Pakistan beBee Careers Full time

About the Role

As a Customer Service Officer, you will be responsible for providing exceptional customer experience to internal and external clients. This role requires effective communication skills, problem-solving abilities, and a customer-focused attitude.

Key Responsibilities

  • Deliver excellent customer service through phone, chat, and email interactions.
  • Understand customers' banking needs and provide solutions accordingly.
  • Maintain high-quality standards by resolving issues promptly and efficiently.
  • Conduct root cause analysis and implement process improvements when needed.

Requirements

  • University graduate with a finance, banking, or math background.
  • 1-3 years of experience in customer-facing roles.
  • Strong communication skills in English and Urdu/Hindi.
  • Excellent listening and interpersonal skills.

Benefits and Opportunities

This role offers opportunities for growth and development, along with a chance to work in a dynamic environment. If you are a customer-centric individual with excellent communication skills, we encourage you to apply.

Additional Details

  • Full-time employment.
  • Customer Service job function.
  • Banking industry.
  • Associate-level seniority.

The ideal candidate will possess strong analytical skills, excellent problem-solving abilities, and a customer-focused mindset. If you are a team player who is passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity.



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