Senior Quality Control Manager

5 days ago


Islamabad, Islamabad, Pakistan Touchstone Communications Full time
Job Specification:

We are looking for a highly skilled and experienced Senior Quality Control Manager to join our team at Touchstone Communications. The successful candidate will be responsible for overseeing the evaluation process for agents on assigned projects and providing feedback to improve their performance. Key responsibilities include evaluating each agent using a standard QA evaluation form every month, conducting regular evaluations to ensure consistency and fairness, and leading monthly calibration and training sessions. To excel in this role, you must possess excellent communication and interpersonal skills, as well as strong written English skills. A minimum of one year of experience in Call center or QA departments is required.

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