Performance Metrics Analyst

4 hours ago


Lahore, Punjab, Pakistan Transpotech Services Full time
Job Description

We are seeking an experienced Performance Metrics Analyst to join our quality assurance team at Transpotech Services. As a key member of our team, you will be responsible for evaluating customer support interactions based on established performance metrics and quality standards.

Main Responsibilities:
  1. Evaluate customer support interactions based on established performance metrics and quality standards.
  2. Monitor calls and emails to ensure adherence to company policies, industry regulations, and ethical standards.
  3. Provide timely and constructive feedback to customer support agents.
  4. Collaborate with the training team to identify training needs.
  5. Maintain detailed records of evaluation scores and performance trends.

Why Join Us?
  • We believe in providing our employees with a healthy work culture and opportunities for growth.
  • We are committed to delivering exceptional customer service and building strong relationships with our clients.


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