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Performance Metrics Analyst
4 hours ago
We are seeking an experienced Performance Metrics Analyst to join our quality assurance team at Transpotech Services. As a key member of our team, you will be responsible for evaluating customer support interactions based on established performance metrics and quality standards.
Main Responsibilities:
- Evaluate customer support interactions based on established performance metrics and quality standards.
- Monitor calls and emails to ensure adherence to company policies, industry regulations, and ethical standards.
- Provide timely and constructive feedback to customer support agents.
- Collaborate with the training team to identify training needs.
- Maintain detailed records of evaluation scores and performance trends.
Why Join Us?
- We believe in providing our employees with a healthy work culture and opportunities for growth.
- We are committed to delivering exceptional customer service and building strong relationships with our clients.
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