Systems Support Professional
2 days ago
Job Overview:
The ideal candidate for this Systems Support Professional role should have a strong technical background and excellent problem-solving skills. You will be responsible for providing continuous support to our users and collaborating with internal teams to drive technological innovation.
Key Responsibilities:
- User Support: Deliver continuous support to approximately 200 users across multiple legal entities, addressing IT incidents through the help desk.
- System Updates: Manage system updates, coordinate testing and production readiness of the data that supports creation and maintenance of batch records.
- Project Collaboration: Collaborate with project teams as needed, leveraging technical expertise to aid in project planning, execution, and testing.
- Reporting Suite: Create, release, and modify reporting suite through Crystal and Business Intelligence.
Requirements:
- A minimum of 5 years of experience in a similar role.
- Strong background in Computer Science or related field.
- Sage Certification/Microsoft Certification is a plus.
- In-depth knowledge of Python and .Net development.
- SQL Server, Query Writing, Microsoft Development Platform, and Crystal Reports expertise.
- Programming VBA macros.
- Excellent organizational and time management skills.
- Good communication and interpersonal skills.
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