Digital Transformation Advisor

1 day ago

Hyderabad City Taluka, Pakistan DigitalOcean LLC Full time
Job Title: Technical Account Manager

We're looking for a highly skilled Technical Account Manager to join our team at DigitalOcean. As a Technical Account Manager, you'll be responsible for partnering with our business customers to ensure their success on our cloud platform. This role requires a unique blend of technical expertise, customer advocacy, and strategic thinking, making it an exciting opportunity for the right candidate.

Key Responsibilities:
  • Technical Consultation & Architecture Design:
    • Develop and maintain deep expertise in DigitalOcean's product portfolio and the evolving cloud ecosystem.
    • Help design, diagram, and plan infrastructure architectures tailored to customer use cases.
    • Conduct regular technical consultation sessions and workshops to empower customers to manage their cloud environments effectively.
  • Proactive Customer Engagement & Growth:
    • Partner closely with customers to drive engagement, retention, and expansion of their DigitalOcean workloads.
    • Conduct Quarterly Business Reviews (QBRs) to assess customer progress, understand their evolving needs, and align strategies for future growth.
    • Identify opportunities for cost reduction and performance optimization, guiding customers to make data-driven decisions that maximize their cloud investments.
  • Advocacy & Cross-Functional Collaboration:
    • Act as the voice of the customer within DigitalOcean, ensuring their needs are represented in product development and support processes.
    • Liaise with Engineering and Support teams to resolve escalations and technical challenges quickly, providing seamless customer experiences.

Requirements:
  • Technical Expertise:
    • Proven experience in cloud infrastructure and deep knowledge of Linux, distributed systems, and automation.
    • Programming or development experience, with basic skills in at least one mainstream language (e.g., Python, Go).
    • Understanding of provisioning and deployment strategies, with knowledge of tools like Terraform, Ansible, and Docker.
  • Customer-Centric Approach:
    • Passionate about delivering exceptional customer experiences, with a history of building successful technical solutions that align with business goals.
    • Ability to manage multiple stakeholders, prioritize effectively, and set clear expectations.

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