L2 Data Specialist

1 day ago


Lahore, Punjab, Pakistan Algo Full time
About the Role

We are seeking a skilled Senior Data Analyst to join our team at Algo. As a key member of our analytics team, you will play a critical role in driving business growth through data-driven insights and strategic decision-making.

Key Responsibilities
  • Advanced Troubleshooting:
    • Identify and resolve complex data issues affecting our customers and business operations.
    • Analyze data to pinpoint root causes of problems and develop targeted solutions.
    • Collaborate with cross-functional teams to implement fixes and enhancements.
  • Customer Support:
    • Provide expert support to customers regarding data-related queries and issues.
    • Develop and maintain relationships with customers to ensure satisfaction and loyalty.
    • Document and track customer issues to inform process improvements.
  • Data Management:
    • Oversee data import, export, and integration processes to ensure seamless operations.
    • Maintain data accuracy and integrity across all platforms.
    • Develop and implement data validation and cleansing strategies.
    • Support access requests, report deployment, and Azure service management.
  • System Monitoring and Maintenance:
    • Monitor automated master pipeline, inbound/outbound data feeds, job queue management, and customer files.
    • Perform regular system checks and maintenance tasks to ensure optimal performance.
    • Update and maintain knowledge base articles and documentation.
  • Collaboration and Communication:
    • Work closely with development, QA, services, and product management teams to address data-related issues.
    • Provide feedback and insights on data-related features and improvements.
    • Participate in meetings to discuss ongoing issues and solutions.
  • Training and Knowledge Sharing:
    • Train junior staff on advanced data troubleshooting techniques.
    • Share knowledge and best practices with the team to enhance overall support capabilities.
    • Stay updated on industry trends and best practices in data management and SaaS solutions.
  • Reporting and Analysis:
    • Generate reports on data issues, trends, and resolution metrics.
    • Analyze data to identify recurring problems and suggest preventive measures.
    • Contribute to internal documentation and process improvement initiatives.
Requirements
  • Education & Experience:
    • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
    • 3-5 years of experience in data support, with a strong background in SaaS applications.
  • Technical Skills:
    • Proficiency in SQL and other data query languages.
    • Experience with data integration tools and techniques.
    • Familiarity with supply chain management concepts and software.
  • Soft Skills:
    • Strong problem-solving and analytical skills.
    • Excellent communication and interpersonal abilities.
    • Ability to work independently and manage multiple priorities.
About Algo

Algo is a leader in data management solutions. Our mission is to empower businesses with cutting-edge tech and expert support. Join our dynamic team and be part of a culture that values innovation, collaboration, and excellence.



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