
Operational Efficiency Expert
6 days ago
Responsibilities:
The Workforce Services Manager will be responsible for managing the planning and deployment of a team within the relevant business area, leading and managing the team in the provision of a quality service, and providing leadership and awareness on the Quality service delivery model.
They will also support an optimised and cohesive approach to delivery through collaborative working, focus on identifying and implementing changes to improve the quality service delivery, and provide suitable governance and reporting to monitor quality performance.
The role involves working closely with key stakeholders to align and deliver appropriate training strategy, supporting the relevant Head of Delivery in wider stakeholder engagement, and maintaining and promoting high standards in environment, safety, health, security, and quality.
Requirements:
- Proven experience in workforce planning, operations management, or resource deployment within a complex business environment.
- Understanding of S&OP processes and their impact on workforce strategies.
- Ability to analyse and interpret workforce data, develop metrics & KPIs, and report to a senior level.
- Experience working across multiple departments, sites, or business units, balancing competing priorities.
- Excellent problem-solving skills with a proactive approach to workforce challenges.
- Strong communication and stakeholder management skills.
- Proficiency in workforce planning tools and analytics software.
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