
Global CX Operations Manager
1 day ago
Key Responsibilities:
- Hire and lead CX managers
- Oversee front line support agents
- Develop CX metrics/KPIs
- Establish reporting mechanisms
- Lead complex projects and operational process improvement initiatives
- Develop strategic plans for Consumer Operations growth and scale
- Build and maintain a team culture focused on delivering exceptional customer experiences
- Drive weekly, monthly, and quarterly vendor business reviews to instill operational excellence across all tiers of support
Requirements:
- 12+ years managing multi-level CX operations teams
- Strong problem-solving skills, frequent context switching
- Emotionally intelligent with ability to gain buy-in from cross-functional partners
- Scrappy and proactive with bias for action
- Expert communicator with ultra-clear written and verbal communication
- Passion for creating exceptional customer experiences and economic freedom through crypto and Web3
Benefits:
This role offers a unique opportunity to drive change and create a world-class experience for customers. The successful candidate will have a passion for creating exceptional customer experiences and economic freedom through crypto and Web3.
-
CX Team Lead
1 day ago
Hyderabad City Taluka, Pakistan beBee Careers Full timeSupport Operations Manager">We are seeking a highly skilled leader to manage a global team of Customer Experience (CX) managers and oversee more than 150 frontline customer support agents. The ideal candidate will have strong leadership, analytical skills, and a relentless obsession for creating a world-class experience for customers.">Hire and lead CX...
-
Customer Support Strategy Manager
1 day ago
Hyderabad City Taluka, Pakistan beBee Careers Full timeExperience CX Manager - Global Team LeadWe're seeking a seasoned leader to manage our global CX team and oversee front-line support agents. If you're passionate about delivering exceptional customer experiences and driving business growth, this is the perfect role for you!Key Responsibilities:Hire and lead a global team of CX managersOversee more than 150...
-
Operations Leader
1 day ago
Hyderabad City Taluka, Pakistan beBee Careers Full timeCustomer Support Operations Manager">The ideal candidate will be responsible for leading a global team of Customer Experience (CX) managers and overseeing more than 150 frontline customer support agents. This role requires strong leadership, analytical skills, and a relentless obsession for creating a world-class experience for customers.">Hire and lead CX...
-
Hyderabad City Taluka, Pakistan beBee Careers Full timeCustomer Support Operations ManagerThe ideal candidate for this role will be a seasoned professional with 12+ years of experience in managing multi-level CX Operations teams, including at least 3 years of experience in managing operations in a volatile/hyper-growth environment. This individual should possess high horsepower, strong problem-solving skills,...
-
Operations Improvement Specialist
1 day ago
Hyderabad City Taluka, Pakistan beBee Careers Full timeOperations Improvement SpecialistAn Operations Improvement Specialist is needed to drive high-complexity projects and develop improvement systems in a customer support environment. This is an exciting opportunity for someone who wants to make a difference in their career.In this role, you will work closely with business stakeholders across the global...
-
Customer Support Operations Leader
1 day ago
Hyderabad City Taluka, Pakistan beBee Careers Full timeCustomer Support Operations LeaderA leader is needed to drive meaningful business impact and create efficient execution processes in a fast-paced customer support environment. This is an exciting opportunity for someone who wants to make a difference in their career.As a Customer Support Operations Leader, you will be responsible for identifying customer...
-
Global Operations Manager
24 hours ago
Hyderabad City Taluka, Pakistan beBee Careers Full timeJob OverviewThis role is responsible for leading a team of professionals who provide support to the Sourcing & Logistics Operations team globally.
-
Global Operations Director
1 day ago
Hyderabad City Taluka, Pakistan beBee Careers Full timeAbout the Role:The Senior Operations Manager will assume line management responsibility for a team of typically 8-10 members who provide support to Sourcing & Logistics Operations team globally.This role involves providing reporting and analytics support for internal and global operations requirements, interacting significantly with internal and external...
-
Manager, Customer Support
6 days ago
Hyderabad City Taluka, Pakistan Coinbase Full timeReady to be pushed beyond what you think you're capable of?At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.To achieve our mission, we're seeking a very specific...
-
Global Insurance Operations Specialist
1 day ago
Hyderabad City Taluka, Pakistan beBee Careers Full timeGlobal Insurance Operations Specialist">This role offers a unique opportunity to work on global risk management initiatives, supporting a dynamic and growing business while enhancing enterprise-wide insurance operations.