Senior Technical Solutions Specialist
24 hours ago
We are looking for an experienced Technical Solutions Expert to join our team. This senior role involves providing high-level technical support and guidance to colleagues, as well as driving continuous improvement in our technical support process.
The ideal candidate will have a strong understanding of complex technical issues and the ability to troubleshoot and resolve them efficiently. They will also possess excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
Key Responsibilities- Manage high-level technical cases and provide expert guidance to junior support engineers.
- Develop and implement processes to improve efficiency and effectiveness of technical support.
- Collaborate with engineering teams to resolve complex technical issues.
- Mentor and train junior support engineers to ensure they have the necessary skills and knowledge to perform their roles effectively.
- Minimum 3 years of experience in Technical Support or Customer Support.
- Strong understanding of SQL and API.
- Basic knowledge of at least one programming language.
- Excellent communication and collaboration skills.
We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from people of different backgrounds, experiences, abilities, and perspectives.
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