
Healthcare Service Director
3 days ago
As a Pharmacy Manager, you will oversee the daily operations of a pharmacy, ensuring that all activities align with legal, ethical, and safety standards.
Main Responsibilities:
- Leadership and Guidance
- Supervise and train pharmacy staff, including pharmacists, technicians, and support staff.
- Schedule shifts and manage staffing levels to ensure optimal customer service and workflow.
- Conduct performance evaluations and provide coaching for improved team performance.
Medication Inventory and Supply Management
- Oversee medication inventory and ensure proper stocking of drugs and pharmaceutical supplies.
- Regularly audit inventory to identify expired medications and maintain accurate records of drug inventory.
- Order and procure medications as necessary while maintaining cost efficiency.
Regulatory Compliance and Risk Management
- Ensure the pharmacy complies with all relevant local, state, and federal regulations, including those related to controlled substances.
- Maintain accurate records of prescriptions and dispensed medications according to legal requirements.
- Guarantee the pharmacy operates within established safety standards and quality control protocols.
Patient Services and Support
- Provide guidance and counseling to patients regarding their prescriptions, potential interactions, and usage.
- Assist with immunization services, health screenings, and other patient care services as applicable.
- Handle patient complaints and resolve issues related to pharmacy services.
Financial Analysis and Reporting
- Monitor and manage pharmacy finances, controlling costs and optimizing revenue streams.
- Review pricing to ensure the pharmacy remains competitive while maintaining profit margins.
Collaboration and Communication
- Collaborate with healthcare professionals, including physicians and nurses, to optimize patient care.
- Communicate with suppliers, insurance providers, and vendors to ensure seamless operations.
Quality Assurance and Continuous Improvement
- Implement and enforce safety protocols, including proper handling, storage, and disposal of medications.
- Conduct regular audits to ensure quality standards are met and continuously improve workflow efficiency.
Systems Management and Maintenance
- Oversee pharmacy management software and ensure systems are up to date.
- Verify the accuracy of electronic health records (EHR) and ensure prescription information is correctly processed.
Strategic Planning and Growth
- Develop and execute strategies to enhance the pharmacy's overall performance, customer satisfaction, and service delivery.
- Lead initiatives to elevate the pharmacy's reputation and expand its services.
Professional Advancement and Education
- Stay current on pharmaceutical advancements, new medications, and treatment protocols.
- Provide ongoing education and training to staff on new pharmaceutical products, regulatory updates, and customer service practices.
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