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Home Security Support Specialist
14 hours ago
As a Home Security Call Center Representative at Sybrid Lahore, you will play a critical role in ensuring that our customers receive top-notch support and service. Your primary responsibility will be to handle inbound calls, emails, and chat messages from customers, addressing their questions and concerns in a timely and effective manner.
Responsibilities:- Respond to customer inquiries and provide accurate information about our home security systems.
- Diagnose and troubleshoot technical issues related to our products and services.
- Guide customers through step-by-step solutions or escalate complex technical problems to the appropriate support team.
- Document customer interactions, technical issues, and resolutions in our customer support database.
Requirements:
- High school diploma or equivalent.
- Previous experience in a customer service or technical support role.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
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