
Application Support Specialist
4 days ago
Job Role: Technical Support Professional
About Cyber Advance Solutions:
Cyber Advance Solutions Pvt Ltd is a leading provider of software solutions. As a Technical Support Professional, you will be responsible for delivering exceptional technical support to our customers.
Key Responsibilities:
- Provide expert technical support to customers to address their queries and resolve issues efficiently.
- Collaborate with the development team to deploy, configure, and troubleshoot software applications.
- Analyze customer feedback to enhance product quality and services.
- Maintain strong relationships with customers through regular follow-ups to ensure satisfaction and loyalty.
- Develop and conduct training programs for customers to optimize software usage.
- Participate in software testing to ensure seamless deployment of updates and new features.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Strong communication and interpersonal skills.
- Experience in technical support or customer service is highly desirable.
- Able to troubleshoot and resolve technical issues efficiently.
- Proficient in software implementation and training.
Benefits:
- Attractive salary and benefits package.
- Opportunity to work with a pioneering software company.
- Promising career growth and development opportunities.
- Innovative and collaborative work environment.
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