Application Support Specialist

4 days ago


Lahore, Punjab, Pakistan Cyber Advance Solutions Pvt Ltd Full time

Job Role: Technical Support Professional

About Cyber Advance Solutions:

Cyber Advance Solutions Pvt Ltd is a leading provider of software solutions. As a Technical Support Professional, you will be responsible for delivering exceptional technical support to our customers.

Key Responsibilities:

  1. Provide expert technical support to customers to address their queries and resolve issues efficiently.
  2. Collaborate with the development team to deploy, configure, and troubleshoot software applications.
  3. Analyze customer feedback to enhance product quality and services.
  4. Maintain strong relationships with customers through regular follow-ups to ensure satisfaction and loyalty.
  5. Develop and conduct training programs for customers to optimize software usage.
  6. Participate in software testing to ensure seamless deployment of updates and new features.

Requirements:

  1. Bachelor's degree in Computer Science, Information Technology, or a related field.
  2. Strong communication and interpersonal skills.
  3. Experience in technical support or customer service is highly desirable.
  4. Able to troubleshoot and resolve technical issues efficiently.
  5. Proficient in software implementation and training.

Benefits:

  1. Attractive salary and benefits package.
  2. Opportunity to work with a pioneering software company.
  3. Promising career growth and development opportunities.
  4. Innovative and collaborative work environment.


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