
Professional Training Expert
7 days ago
CronySoft is a leading provider of innovative solutions in the technical support space. As a Professional Training Expert, you will play a crucial role in ensuring that our technical support team remains well-trained and equipped to provide exceptional service.
About the RoleThis dynamic position combines training, evaluation, documentation, and collaboration to foster a culture of continuous learning and improvement.
Main Responsibilities- Design and deliver engaging daily training sessions to enhance technical knowledge and customer service skills among technical support personnel.
- Develop interactive training content, staying updated with the latest product updates to integrate them into training modules.
- Evaluate employees' knowledge through quizzes and weekly assignments, providing constructive feedback for growth.
- Prepare comprehensive assessment tools to evaluate employees' job-specific skills and product understanding.
- Analyze assessment results to identify skill gaps and propose personalized training plans.
- Maintain an organized repository of training materials, including documents, videos, and other resources.
- Develop clear, concise, and user-friendly product documentation for each module.
- Collaborate with designers to create high-quality training tutorial videos for each module.
- Ensure seamless communication of complex technical concepts to technical support staff.
- Design innovative training methods to improve the learning experience.
- Analyze the effectiveness of training programs, recommending improvements to align with company goals.
- Coordinate with product and technical teams to ensure training meets real-world scenarios.
- Prior experience as a Technical Trainer, Corporate Trainer, or similar role in a technical environment.
- Excellent verbal and written communication skills.
- Strong organizational and project management abilities.
- Ability to assess and evaluate team members' skills effectively.
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