Professional Training Expert

7 days ago


Karachi, Sindh, Pakistan Cronysoft Full time

CronySoft is a leading provider of innovative solutions in the technical support space. As a Professional Training Expert, you will play a crucial role in ensuring that our technical support team remains well-trained and equipped to provide exceptional service.

About the Role

This dynamic position combines training, evaluation, documentation, and collaboration to foster a culture of continuous learning and improvement.

Main Responsibilities
  1. Design and deliver engaging daily training sessions to enhance technical knowledge and customer service skills among technical support personnel.
  2. Develop interactive training content, staying updated with the latest product updates to integrate them into training modules.
  3. Evaluate employees' knowledge through quizzes and weekly assignments, providing constructive feedback for growth.
Evaluation and Assessment
  1. Prepare comprehensive assessment tools to evaluate employees' job-specific skills and product understanding.
  2. Analyze assessment results to identify skill gaps and propose personalized training plans.
  3. Maintain an organized repository of training materials, including documents, videos, and other resources.
Documentation and Content Creation
  1. Develop clear, concise, and user-friendly product documentation for each module.
  2. Collaborate with designers to create high-quality training tutorial videos for each module.
  3. Ensure seamless communication of complex technical concepts to technical support staff.
Continuous Improvement
  1. Design innovative training methods to improve the learning experience.
  2. Analyze the effectiveness of training programs, recommending improvements to align with company goals.
  3. Coordinate with product and technical teams to ensure training meets real-world scenarios.
Key Qualifications
  • Prior experience as a Technical Trainer, Corporate Trainer, or similar role in a technical environment.
  • Excellent verbal and written communication skills.
  • Strong organizational and project management abilities.
  • Ability to assess and evaluate team members' skills effectively.


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