IT Support Operations Supervisor

3 days ago


Islamabad, Islamabad, Pakistan beBeeDispatch Full time $80,000 - $100,000
Job Title

Field Dispatch Queue Manager will oversee all field service requests, incidents, and problems while managing support operations and scheduling. This position ensures adherence to service-level agreements (SLAs) by coordinating with internal teams and subcontractors, developing ticket escalation processes, and performing quality assurance checks.

Key Responsibilities
  • Oversee all requests, incidents, and problems.
  • Manage and coordinate urgent and complicated support issues.
  • Act as escalation point for all requests and incidents.
Requirements
  • 5+ years' experience with PC systems, related peripherals, common software programs, and Operating Systems.
  • Previous experience in leading a team of support desk professionals with a focus on efficiency and documented success.
  • Strong interpersonal and customer service skills.
  • Ability to communicate internally and externally on all levels and through all mediums.
What We Offer

Zones offers a comprehensive benefits package that includes health insurance coverage for parents, spouse, and children, life insurance, voluntary pension fund scheme, EOBI, and much more. We are committed to fostering an inclusive and diverse workplace.

At Zones, we provide equal employment opportunity, free from discrimination based on various characteristics. If you are enthusiastic about working on the cutting edge of IT innovation, sales, engineering, and operations, Zones is the perfect opportunity for you.


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