Client Engagement Specialist

12 hours ago


Lahore, Punjab, Pakistan Momin Solutions Full time

About Momin Solutions

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We are a global leader in customer service solutions, dedicated to delivering exceptional support to our clients worldwide. Our team is comprised of experienced professionals who share a passion for providing top-notch service and ensuring client satisfaction.

Job Description:

We seek a highly motivated and detail-oriented Junior Customer Service Representative to join our US-based project team. As a key member of our customer service team, you will be responsible for providing prompt and effective support to our customers via various communication channels.

Responsibilities:

  1. Respond to customer inquiries in a timely and professional manner.
  2. Provide accurate and up-to-date information about our services and policies.
  3. Handle booking requests, cancellations, and refunds with attention to detail.
  4. Maintain high levels of customer satisfaction through effective issue resolution and follow-up.
  5. Respond to customer reviews and feedback to ensure continuous improvement.

Requirements:

  1. A minimum of 6 months' experience in an international call center environment is required.
  2. Previous experience in a similar role or industry is preferred.
  3. Excellent written and verbal communication skills, language fluency, computer literacy, and phone etiquette are essential.
  4. Proficient in spoken English.
  5. Strong interpersonal and problem-solving skills.
  6. Candidates with relevant education or background are preferred.

Benefits:

  • Competitive salary: Rs35,000.00 - Rs40,000.00 per month.
  • Opportunities for career growth and professional development.


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