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Client Engagement Specialist
12 hours ago
About Momin Solutions
">We are a global leader in customer service solutions, dedicated to delivering exceptional support to our clients worldwide. Our team is comprised of experienced professionals who share a passion for providing top-notch service and ensuring client satisfaction.
Job Description:
We seek a highly motivated and detail-oriented Junior Customer Service Representative to join our US-based project team. As a key member of our customer service team, you will be responsible for providing prompt and effective support to our customers via various communication channels.
Responsibilities:
- Respond to customer inquiries in a timely and professional manner.
- Provide accurate and up-to-date information about our services and policies.
- Handle booking requests, cancellations, and refunds with attention to detail.
- Maintain high levels of customer satisfaction through effective issue resolution and follow-up.
- Respond to customer reviews and feedback to ensure continuous improvement.
Requirements:
- A minimum of 6 months' experience in an international call center environment is required.
- Previous experience in a similar role or industry is preferred.
- Excellent written and verbal communication skills, language fluency, computer literacy, and phone etiquette are essential.
- Proficient in spoken English.
- Strong interpersonal and problem-solving skills.
- Candidates with relevant education or background are preferred.
Benefits:
- Competitive salary: Rs35,000.00 - Rs40,000.00 per month.
- Opportunities for career growth and professional development.
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