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Account Maintenance Representative
3 weeks ago
About the Role
We are seeking a highly skilled Retention and Relationship Manager to join our team. As a key member of our customer retention unit, you will be responsible for leading customer interactions and driving retention efforts.
Your Responsibilities
- Lead customer interactions to resolve complex issues and address concerns.
- Develop and implement proactive retention strategies to drive customer satisfaction and loyalty.
- Collaborate with cross-functional teams to share best practices and improve customer experience.
- Stay up-to-date on industry trends and developments to inform customer engagement strategies.
- Provide coaching and guidance to junior team members to enhance their skills and performance.
Requirements
- Proven track record of success in customer-facing roles, with a focus on retention and relationship management.
- Exceptional leadership and interpersonal skills to motivate and develop team members.
- Ability to analyze complex customer data to inform business decisions.
- Strong problem-solving and critical thinking skills to navigate challenging customer scenarios.
- Commitment to ongoing learning and development to stay current on industry trends and best practices.
About Us
Eminent4U Private Limited is committed to delivering exceptional customer experiences through innovative approaches and collaborative teamwork.
