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3 days ago
Customer Service Representative
We are seeking a skilled and professional Customer Service Representative to provide exceptional support to our USA-based clients. This role is perfect for individuals who thrive in fast-paced environments and have excellent communication skills.
Job Responsibilities- Provide Exceptional Support: Respond promptly to customer inquiries via various channels, maintain a positive attitude, and resolve complaints efficiently.
- Product Knowledge: Develop in-depth knowledge of our products to answer questions accurately and provide informed solutions.
- Transaction Processing: Process orders, forms, applications, and requests with precision and accuracy.
- Record Keeping: Maintain accurate records of customer interactions, transactions, comments, and complaints.
- Team Collaboration: Work collaboratively with colleagues to ensure seamless communication and efficient support.
- Education: Matric - Bachelor's degree from an accredited institution.
- Language Proficiency: Fluency in English is mandatory.
- Technical Skills: Comfortable using computer and MS Office software.
- Experience: Previous experience in dealing with USA customers is preferred.
The working hours for this position are 7:30pm-4:30am or 8:30pm-5:30am. The compensation package includes a competitive salary range of 40,000-60,000 plus incentives, bonuses, and monthly rewards.
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