Account Resolution and Customer Care Professional

2 weeks ago


Karachi, Sindh, Pakistan beBee Careers Full time

At our organization, we are committed to providing exceptional customer service and resolving billing-related issues efficiently. We are looking for a skilled Billing Support Associate to join our team and help us achieve this goal.

The successful candidate will be responsible for interacting with customers to answer their billing queries, identifying non-legit customers, and handling billing recoveries, chargebacks, disputes, and account abuses.

They will also be required to share customers' feedback with internal teams for product improvement, understand and keep track of business KPIs, and timely act on abuse alerts and reach customers to resolve their issues.

Benefits:

  • Competitive salary range based on market data, relevant years of experience, and skills
  • Bonus amounts determined based on company and individual performance
  • Equity compensation to eligible employees, including equity grants upon hire and participation in Employee Stock Purchase Program
  • Flexible time off policy and employee assistance program
  • Reimbursement for relevant conferences, training, and education


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