
Operations Manager
3 days ago
As a critical member of our warehouse operations team, you will play a pivotal role in ensuring seamless delivery of orders to our valued customers.
The assigned individual will be responsible for overseeing the 24-hour operational Darkstore and maintaining a minimum presence of 6-8 hours daily.
- Operational Oversight: Coordinate end-to-end warehouse processes, including inbound management, stock handling, storing, and order dispatching on a timely basis.
- Warehouse Management: Steer warehouse operations to agreed SLAs and KPIs, promoting efficiency and productivity.
- Process Improvement: Proactively recommend and implement operational goals, objectives, and process enhancements to optimize warehouse performance.
- Safety and Compliance: Manage Workplace Safety & Health (WSH) procedures, ensuring department compliance with regulations through periodic safety & health risk assessments.
- Resource Allocation: Allocate resources effectively to ensure optimal efficiency in scheduling and warehouse operations.
- Commercial Liaison: Collaborate with the commercial department to manage fast and slow-moving lines, spoilages, wastages, and shrinkages, as well as successful implementation of returns, refunds, damaged, and expired goods.
- Inventory Management: Ensure accurate periodical stock takes, maintaining physical and system stock variation targets within acceptable tolerance limits.
- Policy Implementation: Effectively ensure that policies, procedures, and work standards are met and maintained.
- Maintenance Coordination: Coordinate periodic maintenance of facilities and escalate any malfunction to the Realty Facility Manager.
- Warehouse Hygiene: Maintain a clean and safe warehouse environment.
- Order Accuracy: Ensure timely dispatch of orders with 100% accuracy.
- Bachelor's degree from a reputable university.
- Minimum 1 year of working experience, with management trainees welcome to apply.
- Depth knowledge of operations and first principles (e.g. supply chain, customer service, JIT, Six Sigma etc.).
- Knowledge of industry's local legislation.
- Stakeholder management skills, including vendor goods delivery teams, residential and commercial neighbors, and community.
- Working knowledge of performance/operation metrics.
- Familiarity with Warehouse Management Systems and demand forecasting tools.
- Excellent knowledge of manpower planning and scheduling, including off days, leaves, absences, and variable demand requirements.
- Self-motivated and able to work independently.
- Outstanding communication and people skills.
- We operate in a flexible but fast-paced environment.
- We prioritize exceptional customer service.
- We foster innovation and excellence in all aspects of our operations.
- We value teamwork and collaboration to achieve outstanding results.
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