Customer Service Associate

4 days ago

Islamabad, Islamabad, Pakistan beBee Careers Full time
Customer Service Associate

We seek a detail-oriented Customer Service Associate to provide exceptional support to our customers. Key responsibilities include:

  • Responding to customer inquiries via chat and call, providing accurate and helpful information in a timely manner.
  • Resolving customer complaints and issues, working to find effective solutions while maintaining a positive and empathetic attitude.
  • Meeting and exceeding customer satisfaction targets, including first response time, resolution rate, and customer satisfaction scores.
  • Enhancing the overall customer experience by identifying trends in customer feedback and proposing improvements to relevant processes.
  • Identifying areas for improvement and suggesting solutions to enhance our customer service experience.

Eligible candidates should have:

  • Proficiency and fluency in English language with the ability to convey information clearly and concisely.
  • Strong problem-solving skills, with a patient and empathetic approach to resolving customer issues.
  • A customer-focused mindset, dedicated to delivering top-notch service and ensuring customer satisfaction.
  • Prior customer service experience.
  • Knowledge of graphic design is an asset.
  • Familiarity with freelancing platforms, such as Fiverr.

We offer:

  • An opportunity to work in a collaborative and supportive environment.
  • A chance to grow and develop within a dynamic organization.
Seniority Level

Entry level

Employment Type

Full-time

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