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Business Relationship Specialist
2 weeks ago
Job Title: Business Relationship Specialist
We are seeking a highly skilled and experienced business relationship specialist to provide quality support and advice to our corporate clients. The successful candidate will be responsible for delivering excellent service and advice in all interactions, including channel activation pre-transactional enquiries/setup, trainings, and other channel related issues.
Key Responsibilities:- Provide Quality Support: Deliver exceptional service and advice to our corporate clients in all interactions, ensuring seamless delivery and client experience throughout the process.
- Cater to Service Requests: Perform end-to-end orchestration across all processes and services managed by integrated middle office, ensuring timely and efficient resolution of client queries.
- Engage Clients: Foster strong relationships with our corporate clients, providing insight and suggestions to improve processes, identifying opportunities to streamline and automate.
- Drive Execution: Own and drive execution of processes, working closely with stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible.
- Adhere to First-Time-Right Principles: Provide expert guidance and support to ensure that all customer due diligence is conducted accurately and efficiently, adhering to regulatory requirements.
- Undertake Ad-Hoc Duties: Perform all relevant onboarding processes, create customer due diligence for new clients, review of customer due diligence for existing clients, and perform regulatory onboarding activities.
- Ensure Compliance: Conduct checks on customer due diligence as applicable, respond and clear queries from checkers / other specialists / business CRM in a timely manner.
- Work in Partnership: Work effectively with all relevant stakeholders within the end-to-end customer due diligence process.
We're an international bank that values innovation, excellence, and collaboration. Our purpose is to make a positive difference for our clients, communities, and each other.
We believe in empowering our employees to grow and develop, and we offer a range of opportunities to help you achieve your career goals.
Our culture is built on the principles of respect, integrity, and teamwork, and we strive to create a work environment that is inclusive, diverse, and supportive.
What We Offer:- Fair Pay Charter: A competitive salary and benefits package that supports your mental, physical, financial, and social wellbeing.
- Core Bank Funding: Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-Off: Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days).
- Flexible Working: Flexible working options based around home and office locations, with flexible working patterns.
- Proactive Wellbeing Support: Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
- A Continuous Learning Culture: A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
