
Quality Assurance and Customer Experience Manager
4 days ago
We are seeking an experienced and skilled Quality Assurance and Customer Experience Manager to join our team.
The successful candidate will be responsible for leading the quality assurance and customer experience teams to drive continuous improvement and excellence in service delivery.
This is an excellent opportunity for someone who has experience in customer service, quality assurance, or a related field.
Key Responsibilities:
- Developing and implementing quality assurance processes and procedures.
- Leading the quality assurance and customer experience teams to achieve targets and goals.
- Conducting regular audits and assessments to identify areas for improvement.
- Implementing corrective actions to address any deficiencies or non-compliance issues.
- Developing and delivering training programs to improve customer service skills and quality assurance knowledge.
- Maintaining up-to-date knowledge of industry standards and best practices.
To be successful in this role, you will need:
- A minimum of 5 years' experience in a customer service and/or quality function.
- Excellent leadership and management skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks effectively.
- Strong analytical and problem-solving skills.
- High level of accuracy and attention to detail.
We offer a competitive salary and benefits package, including:
- A market-competitive salary.
- Opportunities for career advancement and professional development.
- A supportive and collaborative work environment.
This role will be based in the office, working regular business hours from 10am to 7pm.
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