
Client Service Leader for Advertising
1 day ago
We are seeking an experienced Client Service Manager to join our team. As a key member of our operations team, you will be responsible for overseeing our advertising sites in Karachi. Your primary focus will be on providing exceptional customer service, ensuring quality standards are met, and driving business growth.
- Key Responsibilities:
- Customer Service:
- Respond to customer inquiries promptly.
- Provide solutions to customer complaints.
- Maintain high-quality standards.
- Review performance with internal departments and clients.
- Identify opportunities for improving product solutions.
- Drive business growth through effective customer relationships.
- Interview, hire, and train employees.
- Plan, assign, and direct work.
- Excellent communication and interpersonal skills.
- Fluency in spoken and written English.
Requirements
To succeed in this role, you must have:
- A strong background in customer service or a related field.
- Experience in supervising a team.
- Excellent communication and interpersonal skills.
- Ability to meet deadlines and handle multiple tasks.
- Computer literacy and proficiency in MS Office.
- Frequent travel may be required.
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