Customer Experience Advocate

1 day ago


Islamabad, Islamabad, Pakistan beBee Careers Full time

Motive's Platform for Operational Excellence

We are seeking a skilled Customer Experience Advocate to join our team. This role plays a crucial part in ensuring customer success through our innovative solutions.

The CX Advocate will be responsible for communicating the value of our platform, driving adoption, and managing escalations. Key responsibilities include:

  • High-touch engagement with clients to drive platform utilization and enhance their experience
  • Value realization through casual and formal interactions to ensure client satisfaction
  • Care for client health by monitoring their experience and identifying growth opportunities
  • Identify and deliver high-quality leads to support business growth
  • Partner with internal stakeholders to resolve client escalations and improve overall service
  • Act as an advocate for clients, identifying opportunities for beta testing and referenceable clients
  • Rigorous execution, documentation, and attention to detail to ensure seamless service delivery
Requirements
  • Proficiency in English and Spanish languages
  • 3+ years of customer-facing experience
  • Customer Success or Account Management experience
  • Ability to manage a book of business proactively and independently
  • Proven track record of successfully navigating renewals and mitigating churn
  • Critical thinking skills and adaptability
  • Strong grasp of SaaS applications


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