
Customer Experience Manager
2 days ago
We are seeking a highly skilled Customer Success Specialist to join our team. This individual will be responsible for delivering exceptional customer experiences, assisting customers with their queries and concerns, and providing accurate resolutions through call.
The ideal candidate will have experience dealing with international customers, possess excellent written and verbal English communication skills, and proficiency in MS Office, particularly Excel and Word. They will also be able to convey interest in each customer through courtesy, attention, and a friendly image.
This role requires strong critical thinking, time management, specialist focus, organizing, priority setting, problem-solving, and professional composure. The successful candidate will be able to work independently and as part of a team to deliver results.
Responsibilities:- Deliver exceptional customer experiences
- Assist customers with their items purchased through an ecommerce website
- Convey interest in each customer through courtesy, attention, and a friendly image
- Provide alternatives to products/items not available on the ecommerce website
- Follow standard processes and procedures when providing resolutions
- Stay up-to-date with latest updates on system information, process changes, and future updates
- O Levels/Intermediate or above
- Excellent written and verbal English communication skills
- Proficiency in MS Office, particularly Excel and Word
- Critical thinking
- Time management
- Specialist focus
- Organizing
- Priority setting
- Problem-solving
- Professional composure
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