Social Media Support Representative

2 days ago

Hyderabad City Taluka, Pakistan beBeeCustomerService Full time 750,000 - 1,500,000
Job Title: Social Media Customer Relationship Specialist

This role is ideal for an individual who excels in customer service and possesses strong communication skills.

Job Description:
  • Monitor social media platforms to identify opportunities to engage with customers, deliver superior customer support, and build brand engagement.
  • Manage existing caseload, complete follow-up tasks, and achieve operational metrics.
  • Proactively identify sales leads, educate in-market customers on product functionality and services.
  • Respond to customer enthusiasm posts to increase conversation, page participation, and build a closer connection with customers.
  • Effectively document customer interaction.
  • Provide proactive support to consumers requesting assistance with dealer, vehicle locates, and product concerns / inquiries.
  • Participate in required training/industry-specific certifications to maintain technical knowledge and skills.
  • Adhere to standard work processes and contribute to efficiencies and improvements when possible.
Requirements:
  • 1+ years' experience in customer service related profession.
  • 1+ years' of social platform experience.
  • Computer navigation and typing proficiency.
  • Strong reading comprehension and written communication skills.
Benefits:
  • Opportunity to develop strong customer relationships.
  • Challenging role that requires excellent communication and problem-solving skills.
  • Ongoing training and professional development opportunities.
About the Role:

This position offers a unique blend of customer-facing and technical skills. If you are passionate about delivering exceptional customer experiences, we encourage you to apply.

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