Lead Technical Solutions Specialist

9 hours ago


Lahore, Punjab, Pakistan Motive Full time
About the Job:

We are looking for an experienced Complex Support Engineer to join our technical support team. This role involves providing expert-level technical support to customers, troubleshooting complex technical issues, and developing technical documentation for internal and external use.

Key Qualifications:

  • Minimum 3 years' experience in Technical Support or Customer Support.
  • Strong technical knowledge and analytical skills.
  • Excellent communication and collaboration skills.
  • Able to work well in a team-oriented environment.

Responsibilities:

  • Troubleshoot complex technical issues to ensure timely resolution.
  • Develop and maintain technical documentation for internal and external use.
  • Collaborate with engineering teams to identify and address technical issues affecting customers.
  • Mentor junior technical support engineers to help them improve their technical skills.


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